Privacy Policy

Effective Date: July 18, 2025

Relay AI ("we," "us," or "our") values your privacy. This Privacy Policy describes how we collect, use, and protect your personal information when you visit our website (https://tryrelayai.com), use our services, or interact with us through SMS or other communication channels.

1. Information We Collect

We may collect the following types of information:

• Contact Information: Name, phone number, email address, and business name.
• Device Information: IP address, browser type, device type, operating system.
• Usage Data: Pages visited, features used, and other analytics data.
• Communication Data: When you message us, we may collect the content of the messages and associated metadata.

2. How We Use Your Information

We use your information to:

• Provide, operate, and improve our services
• Respond to inquiries and provide customer support
• Send appointment confirmations, reminders, or updates via SMS or email
• Communicate with you about our services, updates, or offers (only with your consent)

3. SMS and Mobile Data

By submitting your phone number, you consent to receive text messages from Relay AI related to appointment reminders, service confirmations, or customer support.

• Message frequency varies.
• Message and data rates may apply.
• You can reply STOP to opt-out at any time, or HELP for assistance.

We do not share mobile information with third parties or affiliates for marketing or promotional purposes. This includes phone numbers collected via SMS, web forms, or other communication methods.

4. Data Sharing

We do not sell or rent your personal information. We may share information only in the following circumstances:

• With service providers who assist in operating our website or delivering services (e.g., SMS gateway providers), under strict confidentiality obligations
• When required by law, subpoena, or other legal process
• To protect the rights, safety, or property of Relay AI, its users, or others

We do not share mobile opt-in data or consent with third parties.

5. Data Security

We implement industry-standard security measures to protect your personal data. However, no method of transmission over the Internet or method of electronic storage is 100% secure.

6. Your Choices

• You may opt out of SMS communications at any time by replying STOP to any message.
• You may request to access, update, or delete your personal information by contacting us at [insert email].

7. Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices of those third parties.

8. Children's Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or your data, contact us at:

Relay AI
327 Arcadia Park
Lexington, KY 40503
Email: support@tryrelayai.com